Privacy Policy

1. Privacy Policy

1.1 This Privacy Policy describes how Loopex collects, uses, stores, shares and protects user data and applies to all the information we collect when you use our website https://www.loopex.io/, app, any Loopex API or third party application relying on such an API or/and any other services provided via the platform.

1.2 By accessing the website or using the services, you consent to data policies described in this document and Terms of Use. If there is a need to use any information for any purposes, which is not covered in the Privacy Policy, we will ask for your consent.

1.3 Periodically we may revise the Privacy Policy and make changes, which will be posted on our website. You agree to take responsibility to review this legal document from time to time and ensure you have all information about data policies used and choices available to you.

2. Information you provide to Loopex

2.1 We collect all the information you provide to us directly through Loopex or through third party services, which may include but is not limited to:

2.1.1 Your personal information required for registration or identity verification: first name, last name, email address, username, password, phone number, photograph, address, date of birth, country of residency, nationality, government issued ID number, government issued passport number, etc.0000000000

2.1.2 Technical information: access date and time, time zone settings, device identification, operating system, browser type, IP address, location information.

2.1.3 Transaction and platform usage information: deposits, account balances, external wallet addresses, trading history, withdrawals, order activity, distribution history, information about your website visits, products you have viewed or searched for, page response times, download errors.

2.1.4 Any other information: survey Information - certain personally identifiable information you provide in response to our survey, social media accounts, any feedback or suggestions you provide to us about our services, etc.

3. Purposes for which we collect user data

3.1 We aim to create smooth, secure, efficient experience to users and use personal data to:

3.1.1 Provide, maintain and improve Loopex services, content and layout of our website and applications;

3.1.2 Provide and deliver the products and services you request, process transactions, and send you notices, confirmations, receipts, and requests for authorizations, etc;

3.1.3 Personalize and improve the services and provide content, or features that match user preferences or interests;

3.1.4 Interact with users directly and send technical notices, updates, security alerts and administrative messages when providing services and/or customer support or to keep users informed on logins, transactions, security, etc;

3.1.5 Protect our platform, website, users’ accounts, wallets and archives against spam, phishing and DDoS attacks. Detect suspicious behavior on early stage to prevent potential fraud and/or loss of fund;

3.1.6 Measure website performance, to quickly find out and resolve troubleshoot or any technical problem occurred;

3.1.7 Comply with applicable legal and regulatory requirements and obligations. Prevent and investigate potentially prohibited or illegal activities, and/or violations of our Terms of Service to protect the rights and property of Loopex and others. Conduct anti-fraud, identity verification, sanctions screening, and other procedures requested by the Terms of use or required by applicable laws;

3.1.8 Deliver update notices and provide news and information about products, services, offers, promotions, rewards, and events offered by Loopex and others, considering your preferences.

4. Personal Data Security

4.1 All direct communications are kept confidential and reviewed internally for accuracy. We will not use your personal data for purposes other than those purposes we have disclosed to you, without your consent.

4.2 While it is impossible to guarantee full security of data transmission over the internet, Loopex has implemented security measures to protect information we collect from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction.

4.3 Considering above, you understand and take reasonable precautions to protect your own personal data and if you suspect that your personal information has been compromised please, initiate account freeze function and contact Loopex customer service immediately.

4.4 Our security policies and practices are designed to protect confidentiality and security of information and to give minimum access to employees or any third parties, who have business reason to know such information.

4.5 This Privacy Policy applies to personal data which can be identified or identifiable and doesn't apply to anonymized personal data.

5. Sharing Personal Information with Third Parties

5.1 We may share your personal data with third parties including but not limited to: various vendors or service providers, authorized third party applications, prospective M&A partners, law enforcement authorities, government officials, or other third parties to help with parts of our services (such as know-your-customer procedure, bill collection, marketing, technology services and etc.), to facilitate user’s transactions made during use of the services, to prevent physical harm or financial loss, to report suspected illegal activity, or to investigate violations of our Terms and Conditions or any other applicable law.

5.2 Before sharing your personal data with any third party, Loopex will to the extent permitted by applicable laws, rules or regulations, enter into agreement or seek other safeguards requiring that the third party provide at least the same level of privacy and data protection as set out hereunder.

6. Cookies

6.1 We use cookies - small text files with information about your navigation on Loopex website. Their principal objective is to improve your experience on the website.

6.2 By accepting this Privacy Policy you consent to the use of the cookies used on our website which are described above.

6.3 You may refuse to accept cookies by activating the setting on your browser which allows to refuse the setting of cookies. However, sellecting this setting you may be unable to access certain parts of the website or unable to access any of our services.

6.4 Unless you have adjusted your browser settings, that it will refuse cookies, our system will issue cookies when you log into our website.

7. Contact us

7.1 If you have any questions or concerns regarding this Privacy Policy please, don’t hesitate to contact us via our website.

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